Greenspan Adjusters International, Inc. (British Columbia) Testimonials

We did not realize that our insurance agent did not place proper insurance on the building. As a result, the carrier tried to impose a co-insurance penalty, which essentially meant that they would only pay a proportion of the loss. The insurer believed that the penalty should be 25%; i.e., our insurance payout would be reduced by over $225,000.00. You did a great job of convincing the insurance company that the penalty provision did not apply. Eventually no deduction was taken. You were also able to maximize our code coverage limit so we got an updated building. Your negotiations skills were tremendous and as a result we obtained an excellent settlement on the repair.

We recovered much more than we ever thought we could have on our own. The fees we paid were worth every penny in terms of the service received. You saved us tremendous amounts of time and headaches.

While we are extremely business savvy, without your help we could not have successfully recovered from the devastating flood that destroyed Thailand. We were first victims of the flood. Then we became victims of the insurance company and the claims process. Right away you sent a team of expert consultants in the various aspects of the insurance claim that were applicable to our circumstance. Building experts were engaged to represent our interest in order to properly evaluate the damages to our various buildings. Your team of contents specialists were extremely detailed at capturing every single item of business personal property and machinery. With your expertise we were fortunate to favorably negotiate our way around the coinsurance penalties, depreciation, salvage and a variety of other claim issues in which we were not well versed. Initially we were hesitant to retain a loss consultant for our insurance claim as we believed that our insurer would promptly and fairly reimburse us for our loss. We quickly learned that in order to preserve our interests we needed the expertise of professionals as you to protect and advocate our insurance picture because the insurance company hired their own team to represent their own interests. Because of you we were able to negotiate an extremely favorable recovery on all aspects of loss. You took the burden of the catastrophe off our hands. We would never recommend anybody facing a complex insurance claim to move forward without the help of a firm like Insight Advice and The Greenspan Co./Adjusters International.

...Not knowing where to turn, I called John Garamendi, former Insurance Commissioner of California and currently a U. S. Congressman. John, without hesitating, told me to call you. Looking back I know two things: 1) I cannot thank John enough for the recommendation and, 2) it is the best decision we ever made and the claim was concluded and paid in the total sum 4.5 times greater than Travelers original offer!

Soon after our fire, we became acutely aware of the vast amount of time that would be necessary to document our losses. Building estimates, equipment estimates, product and stock inventories, engineering plans, as well as loss of rents and income projections were all new avenues of expertise for me, a novice, on top of the most important issue to me, that of trying to salvage whatever business possible and to protect my future sales…You immediately deployed your trained personnel to supervise and assist in documenting all of our losses…You kept in constant communication with me and my father regarding the status of our claims. Moreover, we were simply amazed when, through your full understanding of our insurance contract, you were able to effect a settlement on our personal property greater than the limits of liability, even after the application of a co-insurance penalty. Without your help, we would never have been able to devote the time required to protect our future business and wish to again thank you, Randy, for the marvelous job you did in settling our claim.

When our Oxnard location burned- a total loss- we were surrounded by adjusters wanting to talk to us. We were told by our insurance company not to talk to them. Needless to say we were very confused. We didn't even understand the coverage we had been paying for the last twenty years. From all the confusion emerged Jerry from your office who explained to us our options, and quelled our fears about how to proceed. His professionalism, along with his associates, was just the beginning of what turned out to be an incredible learning experience. Throughout the process your team was always professional, but most of all patient in answering the many questions I posed- sometimes the same one again and again… I am confident that had we not brought you on to our team, we would have left hundreds of thousands of dollars on the table. Your fair commission was worth every penny.

...your lead adjuster took command of our claim and negotiations with our insurance carrier and has returned more than three times what the initial claim value appeared to be. As a result of all your fine efforts, we have been able to rebuild a new facility, larger than the one we lost; installed a state of the art packing line; and have improved our site facility all for the amount of the settlement. We initially looked at your fee as a cost of doing business. It turns out that the fee we paid of $218,858.00 was a true value compared to the additional reimbursements The Greenspan Co./Adjusters International was able to negotiate on the claim.

I have always believed that we are intelligent people with a good dose of common sense and business sense, we have a combined 81 years of professional law enforcement employment, we have owned our own businesses, and we have accomplished higher education degrees and raised a family. I was reluctant to talk to an independent adjustment representative. I felt we could probably handle all the required paperwork and rebuild without major complications despite working long hours and having lengthy commutes. I was entirely wrong. We would not be where we are in our recovery today without the assistance of Bruce Tibert and his team of professionals. I could go on for pages abut all the things they knew that we did not, but instead, I will tell you that if you make the very wise decision to seek the assistance of an independent adjustor, you will find no better team than The Greenspan Co./Adjusters International.

Paul and Sandy assisted Continental Airlines, Inc. for several months on a business interruption claim. The claim was quite intricate for it involved a hub station that had been damaged by a typhoon. I found Paul and Sandy to be professional and easy to work with. They exhibited experience in the claims process and provided Continental with the tools needed to finalize the claim.