Greenspan Adjusters International, Inc. (British Columbia) Testimonials

Due to the size of this fire, we elected, for the first time, to hire a public adjuster to manage our claim…From the beginning, they took complete control of the adjustment process. They quickly digested our complete commercial policy and uncovered areas of coverage we would not otherwise have identified. They managed our claim in a very professional and concise manner. Their requests for information were well thought-out and precise. Their established relationships with the insurance adjusters proved very helpful in facilitating the fair and swift adjustment of our claim. Paul and Sandy did an excellent job in managing our adjustment process. Due to their expertise and hard work, our company received a significantly higher settlement than we would have been able to recover on our own.

We were totally bewildered when we realized we had suffered extensive damage and did not have the slightest idea what to do. Fortunately, I called you early the next morning and that same morning you arrived, arranged for the clean-up, introduced us to appropriate contractors to assess and repair the damage and successfully negotiated an appropriate settlement with the insurance carrier. We will be eternally grateful to you, not only for your professionalism, but for your real concern and caring attitude that helped us get through that period.

While we are extremely business savvy, without your help we could not have successfully recovered from the devastating flood that destroyed Thailand. We were first victims of the flood. Then we became victims of the insurance company and the claims process. Right away you sent a team of expert consultants in the various aspects of the insurance claim that were applicable to our circumstance. Building experts were engaged to represent our interest in order to properly evaluate the damages to our various buildings. Your team of contents specialists were extremely detailed at capturing every single item of business personal property and machinery. With your expertise we were fortunate to favorably negotiate our way around the coinsurance penalties, depreciation, salvage and a variety of other claim issues in which we were not well versed. Initially we were hesitant to retain a loss consultant for our insurance claim as we believed that our insurer would promptly and fairly reimburse us for our loss. We quickly learned that in order to preserve our interests we needed the expertise of professionals as you to protect and advocate our insurance picture because the insurance company hired their own team to represent their own interests. Because of you we were able to negotiate an extremely favorable recovery on all aspects of loss. You took the burden of the catastrophe off our hands. We would never recommend anybody facing a complex insurance claim to move forward without the help of a firm like Insight Advice and The Greenspan Co./Adjusters International.

The 'hands-on' approach of your highly competent personnel only served to streamline and expedite the handling, processing and ultimate payment of this troublesome claim. Over the past 13 years, I have handled on behalf of ABC nearly all of the significant insurance claims incurred. I must say, that in this instance, the services rendered by Adjusters International ranked among the very best we have received in terms of claims processing.

Their integrity is beyond reproach. Without them, we could never have been able to settle the claim, either in our company or the one I was previously with…It was with their complete help and guidance that the claim was settled as amicably and efficiently as possible.

In those first days, we felt comfortable that the expertise within our congregation along with the assurances from our insurance company’s adjuster were all that was needed to put the destruction behind us and allow us to rebuild. I believe this was the single biggest mistake we made in the process of our crises. Moving through the process, we became mired in a protracted disappointing, difficult negotiation with our insurance company. When The Greenspan Co./Adjusters International got involved, the insurance company’s offer was a little over two million dollars. When all was said and done, our negotiated settlement was just short of three and a half million dollars, over 60% increase! Drew and The Greenspan Co./Adjusters International earned every penny they charged. If I were to go back in time or had another claim of any kind the first call after 911 would be to The Greenspan Co./Adjusters International. They are worth it. We cannot recommend them highly enough.

You and your staff were extremely sympathetic and very professional in the way our claim was handled. We know there is no way that we could have received anywhere near as much compensation from the insurance company as what you were able to get for us. You got us more than we ever expected. One of the best things you did for us was taking over and doing all the negotiations. As you know, we met the adjuster from the insurance company the day after the fire and never spoke to him again as you handled everything.

You are the brightest, sharpest and the best adjuster I have come across. You handle everything in the most professional manner. You know how to work with your crew to achieve the best results and you know how to overcome barriers during the adjustment process. You are also well versed with numbers. Overall, you are the best at your job.