Greenspan Adjusters International, Inc. (British Columbia) Testimonials

…I have learned very many things during this process and owe it all to you. The entire claims process was much more difficult than I ever imagined. It would not have been possible to achieve the results we got had it not been for The Greenspan Co./ Adjusters International and you. …Throughout the claim, you kept me informed of everything and offered up options we did not know we had available.

Now that our insurance efforts and legal skirmishes are all complete it is time for us to extend some credit for a job well done. We are certain that many people contributed to this program, but we wish to single out one person at The Greenspan Co./Adjusters International who we feel did an outstanding job. That person is Ken Elkman. He clearly believed in what he was doing and he followed through. He always made himself available to discuss the many turns the program took, even when the situation did not appear healthy. Ken was not just positive, but informative as well. It’s a pleasure to deal with people who know what they are doing, who believe in it and can convey that to their clients. In retrospect, we felt that we were well informed and well served.

I sat at a table and watched as you literally put money back into our pockets. There was language in our policy I would never have been able to interpret and I would or could have lost those benefits.

As you know, Westak had tried to internally deal with a business interruption claim in 1987 which yielded absolutely nothing. When the fire occurred at our manufacturing facility in 1992, our management team debated handling the claim internally with the assistance of our insurance broker, Willis Corroon. After talking with The Greenspan Co./Adjusters International, I felt comfortable that our claim would be handled professionally and in an expeditious manner. Our entire management team began to realize that we could truly concentrate on restoring the facility and running the company while The Greenspan Co./Adjusters International handled the insurance claim. You requested a reasonable amount of documentation, made helpful suggestions as to structuring the data that needed to be compiled, and did the majority of the actual calculations yourself…Our insurance company made every effort to both minimize the amount of the loss and delay payment as long as possible…Again, I wish to thank you for performing above our expectations...

Your company…has provided invaluable leadership in analyzing, assembling and presenting our claim, particularly in the complex area of business interruption. Losses like these are always draining on the resources of an organization, and we appreciate the effort that you have gone through to reduce and/or minimize this impact.

Not only was the loss of the building and contents a tremendous blow to our educational program, the work in preparing our claim for the insurance company was overwhelming. Without your assistance, we would never have reached a fair and satisfactory settlement with the insurance company…Now, with our final settlement of $2.1 million for the building and contents, or nearly a full $1 million more that we had dared hope for, we are convinced that any school system suffering such a catastrophic loss should make its first phone call to Adjusters International. It was definitely the best step we could have possibly taken.

Their integrity is beyond reproach. Without them, we could never have been able to settle the claim, either in our company or the one I was previously with…It was with their complete help and guidance that the claim was settled as amicably and efficiently as possible.

In your role as consultant to the National Park Service, your expertise was invaluable in allowing us to work through each step of the long and detailed process and to feel confident that we have protected the public interest as we arrived at a final insurance settlement of $7.5 million which we feel is fair and just. I was very impressed by the expertise you brought to bear on the claim and soon came to realize that we, with your help, would be actively involved in the adjustment process. You provided information and perspective that allowed us to review case law, weigh options, and shift approaches to aspects of the claim in order to reach a more beneficial yet fair settlement. I have also come to respect your ability to participate and communicate fully on a technical and professional level and yet be able to translate, in clear and concise yet understandable terms, the technicalities of the profession to those of us not immersed in the intricacies. The summaries and explanations of all aspects of the loss adjustment you prepared were well done and served as the basis for National Park Service approval of the insurance settlement.