Greenspan Adjusters International, Inc. (British Columbia) Testimonials

We feel our company would not have received the settlement it did without your expertise.

Because of yourself and your staff I was able to concentrate on carrying on with business and leave the insurance negotiations and meetings to you. Thanks to your efficiency the building settlement was finalized within just a matter of days and a complete inventory of contents was listed the day after the fire. Your accountant expertly put together the financial information that was needed for the business interruption portion of our coverage…Again thank you and your staff for a most professional, courteous, and prompt execution of a very complicated task.

Our family recently went through a devastatingly large fire loss that left only the foundation standing. My brother was burned and our home destroyed. It was the worst day in our lives. No one expects for something like this to happen to them, but it can happen, and it did for us. When I first spoke with Ken I was very impressed with his professionalism and experience. He was direct and honest about our claim and thoroughly explained the claims process. We knew it would be long and tedious, but trusted that Ken and his team would do the job. Ken’s constant updates and aggressive protection of our interest were instrumental in achieving the highest possible settlement for us. His knowledge, expertise, and negotiation skills were crucial in dealing with our insurance company.

Que en este tiempo tan difícil para nosotros nos ayudaron y guiaron durante todo el proceso. Siempre con la intención de ayudarnos lo más que se pudiera y recuperar todo lo perdido. Con la ayuda de Greenspan Co./Adjusters International pudimos recuperar mucha más que lo que esperábamos.

We are certain that without your knowledge and perseverance, our Claim would not have been processed nearly as quickly and satisfactorily.

I can say without reservation that without The Greenspan Co./Adjusters International, I would have been lost. For-profit insurance carriers have a mandate to keep costs low for the benefit of shareholders. They are not committed to the interests of premium payers. They have created a world that is impenetrable to the average policyholder. You will need help, and The Greenspan Co./Adjusters International will do the job for you.

When Rino introduced us to Eric Metz, everything he said came true. Eric attended numerous meetings that we could not attend because of our business. Eric wrote many letters and made more phone calls than we could ever make because of our business. Eric assured our insurance company paid 100% of our damages; not just what they thought was damaged. Eric also assured our contractor, mortgage company, and insurance company were all in sync regarding making the claims process go smoothly. Not only did The Greenspan Co./Adjusters International allow us to run our business as our claim was being professionally handled, but they assured we got everything we were owed at the same time.

Initially, we attempted to work with our insurance company's representative to resolve our claim. As opposed to the professional and courteous service which was promised by our insurance company, we found ourselves in an extremely adversarial position…Your representative paid especially close attention to detail and brought to our attention items that were overlooked by us and our contractor. Mr. Duval relieved a huge burden from us and presented our claim in a detailed fashion, which I was unsuccessful in doing. This attention to detail also became evident in the inventory process, which I had not realized was a very time consuming process. The inventory services your company provided were worth the fee your company charged alone. The increased settlement amounts were just an added bonus.

Shortly, reality started to seep in. I was without a home, without a house, without any semblance of my life prior to the holocaust. Gone were the paintings, watches and record collection, expensive classic modern and antique furniture, and my prized glass collection. Everything! Gone were the valuables, the invaluable, the replaceable and the irreplaceable—gone was a lifetime of collectibles. All had either disappeared in the fire or were part of the charred remains…Over the next several weeks, I put my past and present in the hands of a talented Greenspan Co./Adjusters International adjuster. Over numerous visits to the burned-out remains, she patiently helped me recreate, room-by-room, possession by possession, the entire contents of my home. Sandy was to become my 'guardian angel' during an extremely confused and traumatic period of my life. Not only did The Greenspan Co./ Adjusters International help me produce a meticulous list of my possessions, but also helped establish prices on priceless objects and actual prices on replaceable items lost in the fire. They also referred me to several specialized reconstruction contractors and helped obtain estimates for rebuilding my home. They interfaced with my insurance agent and my insurance carriers, and guided me through the maze of paperwork that follows a tragedy. I now wonder how I would have made it through that period without their calm and professional assistance. Thanks to The Greenspan Co./ Adjusters International's professional thoroughness, I received the maximum dollar amount of my coverage, located a competent reconstruction contractor at a price I could live with, and started to piece my life back together again.