Greenspan Adjusters International, Inc. (British Columbia) Testimonials

The professionalism, expertise and dedication you demonstrated in handling our claim were remarkable.

I am sure that your competence in handling this matter did result in an adjustment far in excess of that which we might have obtained had we handled it ourselves.

The bottom line is that we simply could not have recovered from our disastrous fire without your professional assistance. Like most, I was initially skeptical of independent adjusters and at the time of the loss, I was positive I could go it alone. However, it soon became apparent that there would be no help forthcoming from my insurance carrier without prolonged negotiations on every issue. Turning those negations over to you allowed me to concentrate on returning my company to production and distribution. To those clients who will read this letter... The Greenspan Co./Adjusters International knows more about the insurance industry than the average businessman. Let them battle as equals with your carrier... the relatively small commission paid to The Greenspan Co./Adjusters International was more than made up for by the eventual size of the claim I received. I estimated they doubled what I could have negotiated myself... their accountants prepared documents prepared documents with teeth for me. The time they spent preparing spreadsheets and quantitative evidence freed my staff to resume normal duties. Simply returning to production, handling personnel issues, and sustaining sales and accounts is overwhelming enough.

I told him that I was an attorney and I initially had the idea that I could just handle all of this by myself. After all, I had been the general contractor on building my own house – surely I could handle a fire loss…Then I told him that we had a meeting in my attorney’s office in Seattle with Gordon and KC and they explained what they could do to help me. My attorney and I looked at each other and both said “no way could we do all of this ourselves.” For one thing, my attorney didn’t have the time to work on all the fire loss issues and if I tackled it alone, I told “Richard”, it would have taken me 5 years to do all that Adjusters International did for me…I explained that just the PROCESS and getting your loss claims in a format that the insurance company will accept is daunting. Then, I told him that AI fights for you – when the insurance company wants to use “national tables” and depreciate everything – even a lot of your new stuff…it’s maddening, and without AI and namely, Drew Lucurell, to go to bat for me, I would have been sunk. I told him that he would more than recover any fee paid to AI just by having them work for him vis-à-vis the insurance company, who basically wants to settle early, settle cheap and SCREW YOU!

We would like to take this opportunity to tell you that our experience with all of the people that we met with from your company has been of great satisfaction.

...When the mill was destroyed by fire, a consultant to the milling industry and a person we had trust in, recommended we meet with you. He spoke of past positive experiences and suggested that we not go it alone. His advice turned out to be right…You carefully and successfully argued that our buildings, because of the ways in which they were connected, should be considered as “one”, thereby reducing any penalties we would incur. You controlled the scope on the equipment and, as such, clearly were able to negotiate the best outcome on our behalf. You successfully argued for increased costs of construction, and were able to collect them in our behalf, due to codes, in spite of our insurer’s attempts to deny us any payments under this policy extension. And lastly, you made sure that we collected for every single coverage that our policy afforded under our business interruption and extra expense coverage’s….In conclusion, it’s very clear that with you on our team, we collected millions more in payments than we would have without you. You allowed us the valuable time and resources for us to focus on redesign and reconstruction, allowing us to reopen our doors and again become the largest employer in Weaverville. Due to your efforts, a community was saved. You followed through on everything you promised.

In the months that followed, it became clear that you are indeed knowledgeable about insurance processes. In addition, you have a keen sense of strategy, and highly effective people skills. You patiently shared your strengths with us and for that we are deeply grateful. We’ve often commented to friends, “When we have our taxes done, we hire a professional”. Now we are in a situation that we have never before experienced, so we are hiring a professional to guide us in our claim… Beyond your expertise, you gave us your friendship. You were always there for us, let us in a window of your own family life and “held our hands” when that was that was most needed.

The 'hands-on' approach of your highly competent personnel only served to streamline and expedite the handling, processing and ultimate payment of this troublesome claim. Over the past 13 years, I have handled on behalf of ABC nearly all of the significant insurance claims incurred. I must say, that in this instance, the services rendered by Adjusters International ranked among the very best we have received in terms of claims processing.